We create thinking solutions.

One product, three ways in.

Most agencies are built to be hard to leave. The accounts sit in their name. The passwords live on their machines. The knowledge walks out the door when the account manager does. Nothing gets written down, because written down is how you get replaced.

Arachn is not only our company, it is also the one product we sell at the same time: an operating model where software does the repeated work, a named person approves anything that leaves the building, watchers report when a piece of it stops, and every action leaves a record. We build it, run it, break it, fix it and improve it here first, every week, on our own business. It is better this month than last month, and it will be better next month, whether or not anyone buys it.

So the product we sell is built to be handed over. The goal is a company that could eventually run this without us, which is why there is one product with three ways in rather than three separate businesses. They differ mostly in how much of it you want in your own hands.

Arachn is an intelligence shop with three main service areas: an agency, a consultancy and a lab. The agency runs our instance of Arachn for you. The consultancy helps design your version of Arachn. The lab helps build you your Arachn, wired into your tools and hands it over with the runbook and the training.